Shipping Policy

Last Updated: December 28, 2025

1. Purpose and Scope

This Shipping Policy outlines the shipping practices for all purchases made from SHIELDSNAP LLC (“the Company”), including smart thermometers and related accessories. We are committed to ensuring secure, timely, and cost-effective delivery to provide an excellent customer experience.

2. Carrier Selection

We partner with reputable domestic and international carriers that demonstrate reliability, extensive coverage, and competitive pricing. All carriers are required to comply with applicable laws and regulations in the countries of operation.

3. Shipping Methods and Delivery Times

The shipping method and estimated delivery time depend on the customer’s delivery address and the selected service at checkout. The following table outlines our primary shipping options for the contiguous US:

• International Shipping: For orders outside the United States, shipping costs and delivery times will be calculated and displayed at checkout. Delivery times may vary due to customs clearance processes.

• Remote Areas: Deliveries to remote locations may experience longer transit times and could incur additional surcharges, which will be displayed during checkout.

4. Order Processing Time

Orders placed and paid for before 2:00 PM Mountain Time (MT) on a business day (Monday-Friday, excluding public holidays) will be processed and shipped on the same day. Orders placed after this time or on weekends/holidays will be processed on the next business day. Pre-order or custom-made items will have specific shipping timelines noted on the product page.

5. Shipping Costs

• Free Standard Shipping: We offer free standard shipping on all orders over a specified amount within the contiguous US. The current threshold is displayed on our website and at checkout.

• Standard Fee: Orders below the free shipping threshold will incur a standard shipping fee.

• International and Surcharges: International shipping fees and any surcharges for remote areas are calculated based on destination and carrier costs and will be visible before payment confirmation.

6. Shipping Responsibilities for Returns & Exchanges

• Company Error: If the return or exchange is due to a defect, damage, or an incorrect item shipped by us, SHIELDSNAP LLC will bear the cost of return shipping and send out the replacement at our expense.

• Customer-Initiated Return: For returns or exchanges due to customer preference (e.g., change of mind), the customer is responsible for the return shipping cost. The company will cover the shipping cost for the replacement item sent to the customer, provided the original product is returned unused and in its original packaging within the eligible return period.

• Failed Delivery: If a delivery is unsuccessful due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any associated re-delivery or return costs.

7. Risk of Loss & Title

Ownership and risk of loss for the products transfer to you upon our delivery of the items to the carrier for shipment.

8. Prohibited & Restricted Items

SHIELDSNAP LLC complies with all regulations regarding the shipment of goods. Customers are responsible for ensuring that the products they order comply with the import laws of their destination country.

9. Force Majeure

The Company shall not be held liable for delays or failures in performance resulting from acts beyond our reasonable control, including but not limited to natural disasters, war, epidemics, government actions, or severe weather conditions.

10. Policy Updates

SHIELDSNAP LLC reserves the right to modify this Shipping Policy at any time. The most current version will always be posted on our website, with the “Last Updated” date reflecting the latest changes.

Contact Us

If you have any questions about this Shipping Policy, please contact our customer service team.

SHIELDSNAP LLC

1420 N Logan St, Denver, CO 80203

+1 (775) 703-7454

ok@shieldsnap.com

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